Privacy Policy
Last Updated: February 19, 2026
HSD Creative ("we," "us," "our," or "HSD Creative") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.hsdcreative.com), use our services, or interact with us.
By using our services or website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected through your use of our services and website.
1.1 Personal Information You Provide
When you engage with HSD Creative, we may collect the following types of personal information:
•Contact Information: Name, email address, phone number, mailing address, company name
•Business Information: Job title, company size, industry, business needs
•Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
•Project Information: Briefs, creative assets, feedback, preferences, and any other information you provide during project collaboration
•Communication Records: Emails, messages, meeting notes, and other correspondence
•Account Information: Username, password, and account preferences (if you create an account on our platform)
1.2 Information Collected Automatically
When you visit our website or use our services, we may automatically collect:
•Device Information: IP address, browser type, operating system, device identifiers
•Usage Data: Pages viewed, time spent on pages, links clicked, referring/exit pages
•Location Data: General geographic location based on IP address
•Cookies & Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 6)
1.3 Information from Third Parties
We may receive information about you from third parties, including:
•Social Media Platforms: If you connect your social media accounts or interact with us on social media
•Business Partners: Referral partners, collaborators, or subcontractors
•Public Sources: Publicly available information such as company websites, LinkedIn profiles, or business directories
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Improve Our Services
•Deliver the creative, strategic, and marketing services you've requested
•Communicate with you about projects, deliverables, and timelines
•Process payments and manage billing
•Provide customer support and respond to inquiries
2.2 To Personalize Your Experience
•Tailor our services and recommendations to your business needs
•Remember your preferences and settings
•Provide relevant content and marketing materials
2.3 For Marketing and Business Development
•Send you newsletters, promotional materials, and updates about our services (with your consent)
•Conduct market research and analyze trends
•Develop new services and improve existing offerings
2.4 For Legal and Security Purposes
•Comply with legal obligations and respond to legal requests
•Protect our rights, property, and safety, as well as those of our clients and third parties
•Detect, prevent, and address fraud, security issues, or technical problems
•Enforce our Terms and Conditions and other agreements
2.5 For Analytics and Performance
•Analyze website traffic and user behavior
•Monitor and improve website performance and functionality
•Conduct A/B testing and optimize user experience
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers & Subcontractors
We may share your information with trusted third-party service providers who assist us in delivering our services, including:
•Payment Processors: Stripe, PayPal, or other payment gateways
•Cloud Storage Providers: Dropbox, Google Drive, or similar platforms
•Email & Communication Tools: Gmail, Mailchimp, or other email service providers
•Project Management Tools: Asana, Trello, or similar platforms
•Analytics Providers: Google Analytics, Facebook Pixel, or similar tools
•Subcontractors: Freelancers, photographers, videographers, developers, or other specialists hired to complete specific project tasks
These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Business Transfers
If HSD Creative is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.
3.3 Legal Requirements
We may disclose your information if required to do so by law, or in response to:
•Court orders, subpoenas, or other legal processes
•Requests from government authorities or law enforcement
•Situations where disclosure is necessary to protect our rights, safety, or property, or that of others
3.4 With Your Consent
We may share your information with third parties when you provide explicit consent (e.g., when you authorize us to post your project in our portfolio or share your testimonial).
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
•Project Files & Deliverables: Retained for the duration of the project and up to 7 years after completion for legal and tax purposes
•Communication Records: Retained for 3 years after the last interaction
•Payment Information: Retained for 7 years in accordance with Canadian tax and accounting regulations
•Marketing Data: Retained until you opt out or request deletion
Deletion Requests
You may request deletion of your personal information at any time (see Section 9: Your Privacy Rights). However, we may retain certain information as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
5. Data Security
We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it, including:
•Encryption: Sensitive data (e.g., payment information) is encrypted using SSL/TLS protocols
•Access Controls: Access to personal information is restricted to authorized personnel only
•Secure Storage: Data is stored on secure servers with regular backups
•Regular Audits: We conduct periodic security reviews and updates
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and analyze usage patterns.
What Are Cookies?
Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve website functionality.
Types of Cookies We Use
6.1 Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
6.2 Analytics Cookies
We use analytics cookies (e.g., Google Analytics) to understand how visitors interact with our website, which pages are most popular, and how we can improve user experience.
6.3 Marketing Cookies
These cookies track your browsing activity and are used to deliver personalized advertisements and measure the effectiveness of our marketing campaigns (e.g., Facebook Pixel, Google Ads).
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
•Block all cookies
•Accept only certain cookies
•Delete cookies after your browsing session
Note: Disabling cookies may affect website functionality and your user experience.
Do Not Track (DNT)
Some browsers offer a "Do Not Track" (DNT) signal. We do not currently respond to DNT signals, as there is no industry standard for how to interpret them.
7. Third-Party Links & Services
Our website and communications may contain links to third-party websites, social media platforms, or services (e.g., LinkedIn, Instagram, Facebook). We are not responsible for the privacy practices or content of these third parties.
We encourage you to review the privacy policies of any third-party sites you visit.
8. International Data Transfers
HSD Creative is based in Toronto, Ontario, Canada. If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where data protection laws may differ from those in your country.
By using our services, you consent to the transfer of your information to Canada and other jurisdictions where we operate.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
9.1 Access & Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
9.2 Deletion
You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., information required for tax or legal purposes).
9.3 Opt-Out of Marketing
You may opt out of receiving marketing communications from us at any time by:
•Clicking the "unsubscribe" link in our emails
•Contacting us directly at info@hsdcreative.com
Note: Even if you opt out of marketing emails, we may still send you transactional or service-related communications (e.g., invoices, project updates).
9.4 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
9.5 Withdrawal of Consent
If we are processing your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.
9.6 Complaint to Regulatory Authority
If you believe we have violated your privacy rights, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your local data protection authority.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: info@hsdcreative.com
Subject Line: Privacy Rights Request
We will respond to your request within 30 days in accordance with applicable privacy laws.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
•Update the "Last Updated" date at the top of this policy
•Notify you via email or website notice (if required by law)
Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
HSD Creative
Email: info@hsdcreative.com
Website: www.hsdcreative.com
Location: Toronto, Ontario, Canada
13. Legal Compliance
This Privacy Policy is designed to comply with:
•Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)
•General Data Protection Regulation (GDPR) (European Union) - for EU clients
•California Consumer Privacy Act (CCPA) (United States) - for California clients
If you are located in a jurisdiction with specific privacy laws, additional rights may apply. Please contact us for more information.
By using HSD Creative's services or website, you acknowledge that you have read, understood, and agree to this Privacy Policy.